Refund Eligibility
Refunds may be considered if the reported issue remains unresolved after reasonable service attempts by our technical team.
Non-Refundable Cases
- Customer denies or disconnects remote session
- Incomplete cooperation during troubleshooting
- Issue cannot be reproduced on the device
- Problems caused by third-party software limitations
- Service already successfully delivered
Refund Timeframe
Refund requests must be submitted within 7 days from the date of service purchase.
Refund Process
To request a refund, contact our support team with your service details and issue description. Our team will review your request and respond accordingly.
Processing Time
Approved refunds will be processed within 5–7 business days, depending on your payment provider.
Cancellation Policy
Services can be canceled before initiation. Once service work has started or completed, cancellation may not be eligible for refund.